«DragonNet» technical support service
Dear customers, our technical support can help solve all your problems with the internet access. If the problem cannot be resolved via the phone consultation, our technical support staff will take your application and the professional expert will visit you to solve the problem right on the place (in your apartment).
You can contact the office at: V. GEORGIOU I 91, Galaxy Court, Germasogeia, 4048, Limassol.
In case of problems with the Internet connection and before the contacting of tech support you should:
- check the power supply of the antenna (if any).
- check if the router is switched on.
- check the Internet connection. You have to hook up the network cable (LAN) directly to your computer (if it is possible).
- Do not press RESET button on any of the devices!.
- Try to use a wireless connection (Wi-Fi) using another device, if any.
Important: The antenna and the router should always be switched on.
if the problem is not solved within 2 hours after the receiving of your application, please contact us again in case of internet connection failure.
If you are having problems with the network connection due to the fault of our staff, and you get the tech support at home in this case, we offer you our repair services for free; if it is your fault, the price of the services starts from € 10, – or higher, depending on the situation